.. _en-module011: ======================================================================== SCOPTEL IP PBX Software - Prompt Management ======================================================================== .. only:: pdf .. contents:: .. only:: html `PDF Version `_ Audio > Sound Manager: IVR Prompts ---------------------------------- * Some Applications such as Auto Attendants require sound prompts. * From the Audio Menu on the IVR Prompts tab click on Add a new Prompt to create a new prompt number. .. image:: ../assets/trainings/Module11ScopTELPromptManagement1.png Sound Manager --------------- * The Sound Manager automatically assigns a prompt number Example: * Choose Type IVR * Give the IVR prompt a useful name * Give the IVR prompt a password to prevent unauthorized users from erasing or re-recording the prompt * Click Add when done and click Commit before attempting to record the prompt. .. image:: ../assets/trainings/Module11ScopTELPromptManagement2.png Recording an IVR prompt ---------------------------- There are various ways of recording any IVR prompt: #. From a registered extension with a Class of Service that allows the Phrase Management feature code * Dial the Phrase Management feature code (default \*55) * When prompted enter the prompt number followed by # * If the prompt is password protected enter the password at the password prompt and press # * Press 1 to record the prompt at the beep and press # to stop recording but do not hang up * Press 2 to review the prompt * After pressing 2 to review a prompt press 1 to re-record the prompt as many times as needed * Hang up to save the recording. #. You can import a prompt file using the Tools>File Manager * But be aware that not all CODEC’s are supported by Asterisk. Additional Information on CODEC’s -------------------------------------- .raw files are signed linear slinfiles and slinis native to Asterisk | .slin is the preferred CODEC | .gsm .ulaw .alaware supported by most SIP hardware manufacture’s. | .g729 is not recommended due to licensing and CPU costs. Playback of WAV/wav source file with Microsoft encoded output is not supported by Asterisk using Microsoft or Asterisk conversion tools. The recommended methods are: Using Switch Sound File Converter available from http://www.nch.com.au/components/switchsetup.exe Set output format to .raw and set encoder options to16 bit format, sample rate 8 kHz, mono Rename to .slin and then upload the file to the required /var/lib/asterisk/sounds/ directory or sub directory or Using Switch Sound File Converter:Output format .gsm, encoder options none and then upload the file to required /var/lib/asterisk/sounds/ directory Additional Information on CODEC’s, cont’d --------------------------------------------- master88*CLI> core show codecs == ====== ======== ============ ============================================================= ID TYPE NAME FORMAT DESCRIPTION == ====== ======== ============ ============================================================= 30 image png png (PNG Image) 5 audio g726 g726 (G.726 RFC3551) 3 audio alaw alaw (G.711 a - law) 1 audio g723 g723 (G.723.1) 19 audio speex speex ( SpeeX ) 20 audio speex speex16 ( SpeeX 16khz) 21 audio speex speex32 ( SpeeX 32khz) 23 audio g722 g722 (G722) 24 audio siren7 siren7 (ITU G.722.1 (Siren7, licensed from Polycom)) 31 video h261 h261 (H.261 video) 32 video h263 h263 (H.263 video) 7 audio adpcm adpcm (Dialogic ADPCM) 41 audio silk silk8 (SILK Codec (8 KHz)) 42 audio silk silk12 (SILK Codec (12 KHz)) 43 audio silk silk16 (SILK Codec (16 KHz)) 44 audio silk silk24 (SILK Codec (24 KHz)) 27 audio g719 g719 (ITU G.719) 33 video h263p h263p (H.263+ video) 34 video h264 h264 (H.264 video ) 18 audio g729 g729 (G.729A) 8 audio slin slin (16 bit Signed Linear PCM) 9 audio slin slin12 (16 bit Signed Linear PCM (12kHz)) 10 audio slin slin16 (16 bit Signed Linear PCM (16kHz)) 11 audio slin slin24 (16 bit Signed Linear PCM (24kHz)) 12 audio slin slin32 (16 bit Signed Linear PCM (32kHz)) 13 audio slin slin44 (16 bit Signed Linear PCM (44kHz)) 14 audio slin slin48 (16 bit Signed Linear PCM (48kHz)) 15 audio slin slin96 (16 bit Signed Linear PCM (96kHz)) 16 audio slin slin192 (16 bit Signed Linear PCM (192kHz)) 2 audio ulaw ulaw (G.711 u - law) 17 audio lpc10 lpc10 (LPC10) 26 audio testlaw testlaw (G.711 test - law) 40 audio none none ( codec) 37 video vp9 vp9 (VP9 video) 36 video vp8 vp8 (VP8 video) 4 audio gsm gsm (GSM) 35 video mpeg4 mpeg4 (MPEG4 video) 22 audio ilbc ilbc ( iLBC ) 38 text red red (T.140 Realtime Text with redundancy) 39 text t140 t140 ( Passthrough T.140 Realtime Text) 28 audio opus opus (Opus Codec) 29 image jpeg jpeg (JPEG image) 6 audio g726aal2 g726aal2 (G.726 AAL2) 25 audio siren14 siren14 (ITU G.722.1 Annex C, (Siren14, licensed from Polycom)) == ====== ======== ============ ============================================================= * From the File Manager Custom Sounds (IVR) tree. Choose the correct tenant. * Click on Browse to upload your custom sound file(s). * Make sure the file name is equal to your prompt number and recorded in the proper CODEC and format. * Example prompt number 0008 has a file name of 0008.wav. * wav file in 16 bit 8000 Hz mono. .. image:: ../assets/trainings/Module11ScopTELPromptManagement3.png * A useful utility for automatically converting uploaded sound files to the correct CODEC and format is the Automatic Conversion tool found in the Configuration>Sound Manager tab. * Edit the configuration and Enable Auto Conversion. * Click Save when finished. .. image:: ../assets/trainings/Module11ScopTELPromptManagement4.png * After enabling Auto Conversion you will see the option to execute the Conversion tool during each Commit. * Click on the option to execute the script. .. image:: ../assets/trainings/Module11ScopTELPromptManagement5.png