Also known as an IVR Menu.
In typical usage an Incoming Line is set according to a schedule to an Auto Attendant Menu Destination.
Once the Auto Attendant answers a call the caller is prompted to enter DTMF entries from their keypad.
Once the DTMF entry is matched then the Auto Attendant routes the call.
DTMF inter digit timeouts are used to prevent conflicts with single digit entries Vs. extension numbers.
An unlimited number of Auto Attendant menu objects can be created in the SCOPTELGUI.
Multiple languages are supported, including English, French, Spanish.
Click Add a new Auto Attendant to get started.
On the General tab select a tenant and give your AA menu a useful name.
Click on the Options tab.
Choose a Language to set the system prompt language
Select one or more Announce Message(s) which are played back in order when the AA menu answers.
Check Allow to dial local extension in order to allow local digit dialing from this AA menu.
Use EXTREME caution if you Include ANY CoSobjects from the Include other Class of Service list. If any Class of Service is allowed then any object in that Class of Service can be dialed from the AA menu and this includes Outgoing Lines. This option is not required for the AA menu to function normally.
Click on the Keys Assignment tab to continue.
Choose a Destination for each required single digit DTMF entry and for each timeout option. Destinations options include:
Class of Services Lookup
Go to next Destination
Direct Agent (ACD)
Extension(s) (internal extensions and PSTN redirect including support for Pause and Hook Flash)
Park and Announce
Play a Message(s)
Go to previous Destination
Route to Agent (ACD)
Route By PIN
Click Add when done.